Frequently Asked Questions

Vital Veggie Oil

How do I apply Vital Veggie Oil?

Dab the dropper onto the scalp or problematic areas, then massage it in using your fingertips. Style your hair as desired. No need to wash it out!

How often should I apply Vital Veggie Oil?

Apply Vital Veggie Oil to the scalp or problematic areas every other day, 2-3 times a week.

How often should I wash my hair while using Vital Veggie Oil?

Continue with your current hair washing regimen. There's no need to make any changes.

Is it normal for my scalp to itch?

It's possible to experience some itching from Vital Veggie Oil. We recommend conducting a patch test before use. If you experience excessive itchiness, burning, or sores, discontinue use and consult a healthcare professional.

Will Vital Veggie Oil make my scalp tingle?

You may experience a tingling sensation due to the essential oils in Vital Veggie Oil.

Transactions/Payments

How can I purchase if I don't have PayPal?

We accept all major debit and credit cards, as well as Apple Pay, Google Pay, Shop Pay, Venmo, and Klarna. Simply select your preferred payment method at checkout.

Can I add or edit items after checkout?

No, once the transaction is complete, we cannot alter orders.

Can I add a discount/coupo/promo code after purchase?

Discounts, coupons, or promo codes cannot be applied after the transaction is complete.

Shipping/Tracking

Can you change my shipping address?

Once the order is placed, we cannot change the shipping address. Please double-check your address before submitting the order.

When will I receive my tracking information?

You should receive a tracking number via email after your package is shipped. Please check your inbox and spam folder. Tracking numbers may take up to 24 hours to refresh.

What should I do if my tracking link does not work?

If your tracking number is not working, wait for 3 hours and try again. It may take some time to update.

What should I do if the tracking shows "delivered," but I haven't received my order?

Check the tracking link to see where exactly your order was delivered (e.g., front door, porch, parcel locker, front desk/reception). If you still haven't received your items, please contact the courier associated with the tracking link.